Remedy, best known as a help desk solution, has a new product called "Citizen Service". Since we own the help desk product, we may want to look into this as a way to extend the value of Remedy to the state. I have also asked that we look into the value of NextPage's GetSmart for Remedy product.
I missed this interview with Val Oveson in Baseline magazine. Val discusses ROI and metrics.
The Western CIO Forum 2004 is scheduled to be held in Santa Fe on August 1-3. Utah's enterprise architect, Randy Hughes will be on a "Web Services in e-Government" panel.
I think with the changes in Western Governors leadership that we will see less focus on information technology and more on the Greater Sage Grouse. Not a bad thing, just different.
Pennsylvania is still having problems with their statewide voice (radio) network. Reports say it has cost about $240 million and is still far from complete. In Utah, we have made a lot of progress with UWIN and are now really pushing the 700 MHz mobile data component with much of the voice solution now in place.
Coverage of Governing magazine's recent Governing Technology 2004 conference.