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Monday, April 15, 2002

What is an API?

You wouldn't expect an email address like to be an API, would you?  Actually I do.  Just as and and are APIs.  Sure, just as with any API, you can choose to ignore them.  And, when you ignore standards, this is what you get.

Here's what happened.  I was on the evolt mailing list and someone suggested this hosting company.  I was in the market for one so I went to the site.  First link on the products page -- broken link.  Sigh.  Email  Guess what?  They don't even have an alias for this!  Guess what?  As a potential customer I just went _POOF!_  I'll never look at them again.  That's what happens when you ignore APIs and standards -- when they are important to potential customers, they may just leave and may not ever tell you about it.

-----Original Message-----

From: []

Sent: Monday, April 15, 2002 9:05 AM


Subject: failure notice


Hi. This is the qmail-send program at

I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.


Sorry, no mailbox here by that name. vpopmail (#5.1.1)

--- Below this line is a copy of the message.

Return-Path: <>;

Received: (qmail 30722 invoked from network); 15 Apr 2002 16:05:28 -0000

Received: from unknown (HELO (

by with SMTP; 15 Apr 2002 16:05:28 -0000

Received: from ( [])

by (8.9.3/8.9.3) with SMTP id JAA00664

for <>;; Mon, 15 Apr 2002 09:05:02 -0700 (PDT)


Received: from sjohnsondev (sjohnsondev [])

by with SMTP id dA00HT10

Mon, 15 Apr 2002 09:05:02 -0700 (PDT)

Reply-To: <>;

From: "J. Scott Johnson" <>;

To: <>;

Subject: Broken Link on Your Site

Date: Mon, 15 Apr 2002 12:04:28 -0400

Message-ID: <00f501c1e497$39293100$>;

MIME-Version: 1.0

Content-Type: multipart/alternative;


X-Priority: 3 (Normal)

X-MSMail-Priority: Normal

X-Mailer: Microsoft Outlook CWS, Build 9.0.2416 (9.0.2910.0)

X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2919.6700

Importance: Normal

This is a multi-part message in MIME format.


Content-Type: text/plain;


Content-Transfer-Encoding: 7bit


You were just recommended to me. When I went to check out you out, on page:

The More Info link is broken.


J. Scott Johnson


* * * * * * * * * * * * * * * * * * * * * * * * * *

80 Spring Road

Nahant, MA 01908


* * * * * * * * * * * * * * * * * * * * * * * * * *

781 592 0262 - home

617 970 4719 - cell


* * * * * * * * * * * * * * * * * * * * * * * * * *

Yahoo IM: fuzzygroup




comment [] 7:35:57 PM    

Too Funny!

I mistyped this morning (I wanted  Worth checking out.

comment [] 1:49:40 PM    

Radio Exposed

It still isn't finished but yesterday's Radio hiccup or "Radio ate my weblog.  Tasty.  Burp" has resulted in a decent technical guide to hacking radio, "Radio Exposed". It is draft status with 2 incomplete sections but I think it is still useful (I'd do it now except I have to write a proposal for a new potential client in Luxembourg).  Isn't the Internet astonishing?

comment [] 10:10:42 AM    

Thinking About Knowledge Capture in Knowledge Management

See KM credentials below under "Note".  Knowledge Management is, at its heart, about capturing knowledge.  Just like back into bad old days of AI where the issue was capturing expertise, its now all about capturing knowledge.  It seems to me that there are different "kinds" of knowledge to capture.

  • Procedural Knowledge -- i.e. Documents
  • Ad Hoc Descriptive Knowledge -- i.e. this is what my team did today
  • Knowledge Bits -- "I'd buy your product if you add Better Reporting"

That last one, Knowledge Bits or "KBits", is a real challenge.  As I write a new software product for "making email suck less", I'm increasingly concerned about these little random bits of knowledge that arrive via conversation, IM, email.  Anyone else out there ever solved this?  It seems to me that if you can't capture this as part of your existing daily workflow (or with some teeny, tiny bit of additional effort), it just fails.  When I built KM software a few years ago, our software was way too top heavy and that was a big issue.

Despite the power of weblogs, I don't think that they solve the KBits problem since the big issue is incorporating KBits into planning efforts, scheduling and so on.  Also, KBits need multiple views, prioritization, grouping and, perhaps, ranking and voting.

NOTE: I spent 3 1/2 years building enterprise KM software,, including designing the first dynamic expertise calculation engine based on contributions to a knowledge base (i.e. Give me an expert in LDAP from our 20,000 employees).

comment [] 10:06:23 AM    

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