Q. You wrote a memo last year calling on Microsoft to focus on reliable software. Now we've had this series of computer-security-related events that make it appear to outsiders that you aren't making progress. Have you in fact made progress?
A. Well, we've certainly made a lot of progress in terms of creating more reliable software, building tools so that people can stay up to date so that they don't run into these problems, creating the procedures that make sure that the recovery actions get widely communicated. We'd be the first to say that we're doing more and more on this. It was very important that we got the company focused on it, made it part of the reviews of all the different employees.