Alternatives to Nielsen's heuristics. Todd Zazelenchuk's alternatives to Nielsen's usability heuristics.
[Column Two: KM/CM blog] [ia/ - information architecture news]
A year ago I took a class in Interface Design, in which we learned about, and discussed extensively, heuristic evaluations of interfaces. While Nielsen's heuristics were discussed, they were pretty rapidly dismissed is inapplicable. Instead, the instructor--Elizabeth Dykstra-Erickson, who's active in SIGCHI--had her own set of heuristics, developed from several other HCI researchers and authors and from her own experience with other classes. The final project involved applying a selected set of heuristics to one of several interfaces.
What's a technical writer doing learning about interface design? Well, as I stated during the class introductions, "A poorly-designed interface is impossible to document, and a well-designed interface doesn't need documentation." We should all be interested in interface design, and try to influence the design to the extent that designers and developers will listen to us.
3:47:55 PM
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